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Frequently Asked Questions
How can we help you? Read our frequently asked questions.
How can I find the engine code?
In some cases e-Videns will give multiple options for the engine code. There are several ways to identify the engine code, which can vary from vehicle to vehicle:
- Check the VIN plate
- Check the vehicle license papers from the car
- CITROËN and PEUGEOT: VIN number characters #6, 7 and 8
- VW, AUDI, SEAT, SKODA: Check the sticker near the spare tyre
- VW, AUDI, SEAT, SKODA: Check the sticker on the timing belt
- www.partslink24.com (paid access but good quality OE info)
What do I do if I receive a License Error message?
Solution 1: Go to your Windows Internet Time Settings and tick Synchronize with an Internet time server. Then click on Update now.
I can't connect to the VCI (Vehicle Communication Interface).
How to update e-Videns-i (Vehicle Communication Interface) and e-Videns software.
I lost my security dongle.
You can order a replacement security dongle from your e-Videns supplier.
How to manually select a vehicle
'Error - 5' error message.
Please check your internet connection and verify that it can reach a speed of 2 Mbps or more. Additionally, be aware that many factors can affect your internet connection such as other electrical equipment including microwave, cordless phones can reduce your Wi-Fi speed.
'Error - 6' error message.
Check that the application is not blocked by the firewall or the anti-virus software. Follow the instructions on your screen. If the problem remains, remove and re-install the e-Videns software.
My report shows engine data that does not match with the reference data.
If the engine data parameters do not match with the reference data during the health check, the value will be highlighted in red. This engine data parameter then requires further analysis by a mechanic.
My report shows that “abnormalities were found”.
The reason for that is; during System Scan, 1 or more DTC's where found and/or in the Visual Inspection, 1 or more items are marked as NOK.
My report shows that “No abnormality was found”.
No abnormality found means that the e-Videns checks and reference data could not identify any irregularly.
My report shows “Unknown fault code”.
Unfortunately sometimes e-Videns can’t display the explanatory text for the Diagnostic Trouble Code. Please wait for future update.
I want some advice for further inspection or repair.
Contact your supplier - for more advice on inspection or repair.